Program Overview

Improve Your Move (“IYM”) offers limited-time fitness challenge programs. Some promotions may be advertised as “free” or “no-cost” and require a Participation Deposit to reserve a spot and ensure commitment.

Participation Deposit

The Participation Deposit is required to hold a participant’s place in the challenge and to confirm intent to participate.

The Participation Deposit is refundable only prior to participation.

Participation is defined as attending any class, session, orientation, or using any services associated with the challenge.

Once participation begins, the Participation Deposit is no longer eligible for a cash refund.

Refund & Credit Policy

1. Prior to Participation
   If written notice is provided before attending any challenge sessions or using any challenge services, the Participation Deposit may be refunded in cash.

2. After Participation Begins
   After participation begins, the Participation Deposit converts to a service credit.

Service credits:

• May be applied toward future Improve Your Move training, memberships, or programs

• Are non-transferable

• Have no cash value

• May be subject to expiration at Improve Your Move’s discretion

1. Program Completion
   Completion of the challenge constitutes full delivery of services. No cash refunds will be issued after program completion.

Results & Satisfaction Disclaimer

Results are not guaranteed and depend on attendance, consistency, effort, and individual factors.

Refunds are not issued based on subjective satisfaction, perceived results, or scheduling conflicts once participation has begun.

Scheduling Responsibility

Class schedules are provided in advance. It is the participant’s responsibility to ensure availability and schedule compatibility prior to enrollment.

Missed or unused sessions do not qualify for refunds.

Advertising Language Clarification

The term “free” refers to the program cost excluding the Participation Deposit.

The Participation Deposit is not a trial fee and is governed by this policy.

Chargebacks & Disputes

Participants agree to contact Improve Your Move directly to resolve concerns prior to initiating chargebacks or disputes.

Chargebacks initiated after participation has begun may result in forfeiture of any remaining credits and access to services.

Acceptance of Terms

Enrollment, payment, or participation in any Improve Your Move challenge constitutes acceptance of this Challenge Terms & Participation Deposit Policy.